Our Store Policies

PAYMENT

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We accept accepts the following forms of payment:

• Credit/Debit Card 

• Afterpay

• Paypal

• Bank Transfer

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PAYING VIA BANK DEPOSIT

This can be done by either online transfer or alternatively you can go into you bank branch and deposit the money into our account directly. 

COMM BANK DETAILS:

HAIR EXTRAS

BSB: 06 3244

ACC:1068 9593

When making the payment please leave reference, your full name for example so that we know the payment is from you. This is VERY IMPORTANT so that we know that the payment is from you. 

Please be aware that bank deposit is not always instant, it may take a day or two to clear.

SHIPPING

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All orders are shipped via Australia Post Express Post. This is overnight to most major cities (on business days) and will take up to 2 working days to other locations. Please note, if you live in a very remote location it can take up to 3.

All orders placed before 12pm will be sent that same day, if placed later than this it will be sent the following day.

In the rare case of a lost parcel, we will do our best to search for the missing parcel with Australia Post. Replacements are not issued in this case, as we can not be held responsible for what happens during delivery on your end. If you live on an unsecured premises where an item is likely to get stolen from your letterbox or door step, or want extra coverage for peace of mind, you can request insurance on your parcel. Please email us at hairextras.com.au prior to purchase to organise this.

RETURNS

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If your hair extensions are not the colour required they can be returned within 14 days for an exchange. PLEASE NOTE; Returned products must not have been removed from packaging or binding. 

MOST IMPORTANTLY: Please be aware that all purchases are FINAL. We are charged very high fees for transactions, especially on orders made via After pay. Please make sure that you have read all the site information prior to purchasing to avoid any uncertainties